So now I had to ship it back to them again and the date today is July 21 '16!!! I called Kiesel now, August 17th, to check on my status of the return shipment back to me because I got an email from Albert the tech guy saying that everything was fine to begin with July 29th, because I've been waiting 2 weeks now and no email with a shipment label. So anyway my guitar was denied a return and was "repaired" but when I received the guitar back from the repair THE SAME PROBLEMS WERE GOING ON! Like it was never even touched. And for some reason, a different rep (don't remember his name) originally put me on with the guitar tech (when I first called for the return) even after I said I wanted to return it and so there was this big miscommunication and my guitar got sent in for repairs (I personally think they will fight you tooth and nail if you decide to return your guitar FYI). This even went to Jeff (owner) and he agreed with Ricardo. He said that there is nothing he can do, that it says that on the website. Ricardo (customer service rep) informed me when I tried to return my guitar that it's too late because they didn't receive it within the 10 day period including the shipping time on my end.
Sending wood to carvin guitars full#
Sounds like you get 10 full days not counting the time it takes to ship to you and the time it takes to ship it back but apparently they don't operate like that, they are very deceptive in their "10 day trial periold". I thought I was all set because I shipped it back on the last day, the Tenth day by Fedex but I was wrong. I initally wanted to return it and remodel it, actually wanted to change the fret size and look of the logo. If you're not satisfied for any reason, send it back for a prompt refund or exchange - you would only be responsible for the shipping." I wanted to return the guitar because I felt the guitar was not in tip-top condition. It also reads "Your trial period starts when the merchandise is received by you, not when it's shipped, to really give it a workout.
So the Kiesel web site it says that you have a 10 day "Risk Free" trial period that if you are unhappy with your guitar you can return it. Not only that but the D string would buzz even though the action was adjusted correctly. So I agreed and placed the order anyway but I didn't receive it until April 23 '16!! So what that 3 weeks late? But anyway I finally got it and loved it at first until I started to notice that the high E string would slip off and "choke" while playing. 23 '16, I read on their website that It may take up to 10 weeks for delivery. Please hear me out, I'm not just another complainer! I originally placed my first and only order Jan. Please see ALL photos to view cosmetic condition.I can't tell you how disappointed I am in this guitar company. There are some very minor scuffs on the front of the headstock. Checked by our in-house technician, the DC-127 has very light playwear and some light fretwear. This model represents 70 years of experience that Carvin Guitars has in building the highest quality, USA-made instruments that are suitable for all playing styles at any level. It's slightly darker in color than maple, which accentuates the DC127's neck. Alder is a high-quality tone wood used by many manufacturers because of its relative light weight and fine resonating tone. The DC127 has a standard alder body and maple neck-through design. The DC127 has garnered many accolades over the years, including winning Guitar Player Magazine's shoot out of 19 different guitars, which included entries from Fender, Gibson, Ibanez, Jackson and Peavey. This is a great playing instrument that sounds killer. A used Carvin DC-127 neck-through electric guitar in excellent condition with a hardshell case.
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